Zac Ozkeles
Driving Business Growth through Marketing & Technology
A customer-focused professional with a passion for leveraging technology to solve business challenges, enhance customer experiences, and drive growth. Based in Brighton, UK.
About Me
I am a dynamic professional with a unique blend of experience spanning hospitality, medical consultancy, and IT. This diverse background has equipped me with exceptional communication skills, a deep understanding of customer needs, and a knack for using technology to improve processes and solve problems.
My goal is to apply my skills in a challenging environment within the business, marketing, or AI sectors, where I can contribute to meaningful growth and innovation. I am a lifelong learner, always eager to embrace new technologies and methodologies.
What I Do
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Client & Customer Relationship Management
Building and maintaining strong relationships to drive loyalty and satisfaction.
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Marketing & Sales Consultation
Providing strategic insights to enhance market presence and boost sales performance.
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Cross-Cultural Communication
Bridging language and cultural gaps to ensure clear, effective communication.
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IT Support & Solutions
Delivering technical support and solutions to improve operational efficiency.
My Work
Guest Satisfaction & Issue Resolution
IHG - Staybridge Suites
Problem
The hotel faced guest complaints that risked negative reviews and impacted brand reputation.
Solution
I implemented a multi-step resolution process using de-escalation techniques, rapid cross-departmental coordination, and empowered solutions to ensure guest satisfaction.
Result
Successfully turned potentially negative experiences into positive ones, leading to improved guest loyalty and a noticeable increase in positive online reviews mentioning customer service.
International Patient Consultation & Trust Building
LHC Clinic & Plus Clinic
Problem
International clients struggled with complex medical jargon and unrealistic expectations, creating a communication gap with the medical team.
Solution
I served as the key liaison, translating medical information into clear terms, managing client expectations, and building trust through empathetic communication.
Result
This approach led to a higher client conversion rate, significantly increased patient satisfaction, more positive testimonials, and a reduction in post-treatment complaints.
Professional Portfolio Website
Personal Project
Problem
I needed a professional, modern, and secure online presence to showcase my skills and experience to potential employers in the business, marketing, and tech sectors.
Solution
I designed and developed this portfolio using a modern tech stack (Astro & Cloudflare Workers) and a content strategy focused on results-driven case studies.
Result
A polished, professional, and high-performance website with a strong personal brand, secure contact form, and a clean, modern design that effectively showcases my skills in both marketing and technology.
Get In Touch
I'm currently available for new opportunities. If you'd like to discuss a project or role, please feel free to reach out.
Email Me